This thesis presents three different problems belonging to different planning stages of the workforce scheduling process. The first article addresses a tour scheduling problem faced by a ground-handling agency at airports. In this problem, multiskilled agents are assigned to shifts and days-off within a planning horizon of one month to cover the airlines agent requirements. The second article considers a technician routing and scheduling problem form an external maintenance provider. This problem mainly involves obtaining weekly schedules such that the maintenance tasks requested by geographically distributed customers are fulfilled. The considered decisions consist of the assignment of technicians to teams, the assignment teams to tasks, and the dispatch of teams to service routes. The third article addresses a task scheduling problem for check-in counters personnel at airports. This problem involves the daily assignment of multiskilled agents to flights (check-ins and boardings) considering the change-over times between gates, such that the agent requirements from the airlines are satisfied.
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