Abstract
This paper reports the results of a study into leadership of new service development projects in consumer banking in the UK. It endorses the findings of previous research which shows more than one leader involved in major innovation projects, but highlights the importance of leadership team-working to successful projects. Furthermore it discusses the critical role of the senior leader in setting a leadership style for project leadership teams. The study found a power sharing (empowerment) approach in successful projects together with greater involvement by top management.
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Harborne, P., Johne, A. Many leaders make light work in banking innovation projects. J Financ Serv Mark 6, 267–280 (2002). https://doi.org/10.1057/palgrave.fsm.4770057
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DOI: https://doi.org/10.1057/palgrave.fsm.4770057
Keywords
- Innovation
- leadership
- style
- NPD
- teams
- banking
- customer relations
- e-business
- e-commerce
- financial brokers
- financial engineering
- financial institutions
- financial marketing
- financial models
- financial planning
- financial training
- insurance
- intermediation
- Knowledge management
- management
- marketing
- marketing strategy
- pensions
- services quality
- virtual organisations