Linked Accomplishment Of Order Management And Production Planning And Control. An Integrated Model-based Approach

Abstract

Order management is a main PPC task in company internal supply chains. It provides the link between customers and the company's internal order processing processes. The boundary conditions defined hereby influence adjacent and subsequent main tasks in PPC. However, since usually conflicts between objectives, such as between utilisation of capacities and schedule reliability are caused in companies, the interaction between PPC tasks of order management and other main PPC tasks should be taken into account. Existing approaches often examine the effect of PPC tasks and procedures in isolation for the respective main task. Especially in the task of order management, the focus of procedures and models lies more on economic and less on production logistics aspects. Nevertheless, these must be taken into account to assess the resulting effects on production (e.g. load and due-date situation) and thus on the logistics performance towards the customer. To counteract this, the contribution presents a model-based approach, which considers the interactions between order management tasks and other PPC tasks. Furthermore, the determined interdependencies and links are used to derive the effects of order management on logistics objectives of production, and to identify how an integrated view can be used to raise production logistics potentials for improving a company’s logistics performance. For this purpose, proven models such as the Hanoverian Supply Chain Model and the extended Aachen PPC Model are used.