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Callcenter und Callcenterforschung: was gibt es neues?
[collection article]
Keywords
sociology; telecommunication; communication; service; call center; industrial psychology; sociology of work; customer orientation; organization; job; type of organization; customer; rationalization; work organization
Classification
Organizational Sociology
Sociology of Work, Industrial Sociology, Industrial Relations
Collection Title
Dienstleistung am Draht - Ergebnisse und Perspektiven aus der Call Center Forschung
Editor
Kutzner, Edelgard; Kock, Klaus
Document language
German
Publication Year
2002
City
Dortmund
Page/Pages
p. 8-18
Series
sfs Beiträge aus der Forschung, 127
Licence
Deposit Licence - No Redistribution, No Modifications
Data providerThis metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne