Connecting India: The rise of standards in service offshoring

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Ressource 1Download: BIB_DA1E04E42E3B.P001.pdf (95.31 [Ko])
State: Public
Version: Final published version
Serval ID
serval:BIB_DA1E04E42E3B
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Connecting India: The rise of standards in service offshoring
Journal
The Service Industries Journal
Author(s)
Graz Jean-Christophe, Niang Nafi
ISSN-L
0264-2069
Publication state
Published
Issued date
08/2012
Peer-reviewed
Oui
Volume
32
Number
14
Pages
2287-2305
Language
english
Abstract
This paper explores the role of international standards in the globalisation of the service economy. Various strands of economic analyses consider that core attributes of services affect their ability to be reliably delocalised, industrialised and standardised. In contrast, international political economy (IPE) approaches draw attention to power configurations supporting conflicting use of standards across industries and nations. The paper examines the case of the Indian service industry in business process outsourcing to probe these opposing views. Our findings suggest that standards matter in types of services conventionally identified as unlikely to be standardised, and that their use raise little conflict. An IPE perspective on service standardisation highlights, however, the importance of potential power issues likely to be included in more progressive forms of standardisation
Keywords
services offshoring , standards, Business process outsourcing (BPO), India , international political economy
Open Access
Yes
Create date
24/03/2011 9:25
Last modification date
20/08/2019 15:59
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