CJM-ab: Abstracting Customer Journey Maps Using Process Mining

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Ressource 1Download: CJM-ab.pdf (972.09 [Ko])
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Serval ID
serval:BIB_A70395A8ABDB
Type
A part of a book
Publication sub-type
Chapter: chapter ou part
Collection
Publications
Institution
UNIL/CHUV
Title
CJM-ab: Abstracting Customer Journey Maps Using Process Mining
Title of the book
Lecture Notes in Business Information Processing
Author(s)
Bernard Gaël, Andritsos Periklis
Publisher
Springer International Publishing
ISBN
9783319929002
9783319929019
ISSN
1865-1348
1865-1356
Publication state
Published
Issued date
2018
Pages
49-56
Language
english
URN
urn:nbn:ch:serval-BIB_A70395A8ABDB1
OAI-PMH
oai:serval.unil.ch:BIB_A70395A8ABDB
DOI
10.1007/978-3-319-92901-9_5
Create date
01/10/2019 13:14
Last modification date
02/10/2019 7:08
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