Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users

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Version: Final published version
License: Not specified
Serval ID
serval:BIB_641A6EB291F7
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users
Journal
Behaviour & Information Technology
Author(s)
Cherubini Mauro, Reut Luca, Tyler James, Ortlieb Martin
ISSN
0144-929X
1362-3001
Publication state
Published
Issued date
03/06/2020
Peer-reviewed
Oui
Pages
1-28
Language
english
Abstract
Life-changing events (or LCEs) can alter a person’s status quo and threaten well-being. Previous research investigated distinct LCEs, where participants already used technology routinely. This paper reports the results of two field studies through which we compared supports people refer to when experiencing different LCEs. Together with users of technology, our sampling included participants who specifically did not refer to online services and tools to seek help during their LCE. We found that popular services people refer to are inattentive to the needs of people experiencing an LCE as they do not allow forms of progressive engagement and disclosure within the service. We also found that popular services are imprudent as their design might expose users experiencing an LCE to more sources of stress. Finally, we found that these services are inapt to support these users as they do not provide direct forms of interactions with experts.
Keywords
Human-Computer Interaction, Arts and Humanities (miscellaneous), General Social Sciences, Developmental and Educational Psychology, Life disruptions, online services, online social networks, non-use
Web of science
Open Access
Yes
Create date
23/10/2020 14:17
Last modification date
24/10/2020 6:09
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