Brief survey on current Swiss hospitals satisfaction practices & Literature review on international large-scale initiatives evaluating inpatient satisfaction

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Ressource 1Download: rds330-fr.pdf (6843.69 [Ko])
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Version: Final published version
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Serval ID
serval:BIB_592EA1BDD2B9
Type
Report: a report published by a school or other institution, usually numbered within a series.
Collection
Publications
Institution
Title
Brief survey on current Swiss hospitals satisfaction practices & Literature review on international large-scale initiatives evaluating inpatient satisfaction
Author(s)
Savidan Anita, Cathieni Federico, Carron Tania, Perriraz Margaux, Storari Chiari, Gilles Ingrid, Peytremann-Bridevaux Isabelle
Institution details
Centre universitaire de médecine générale et santé publique (Unisanté)
ISSN
1660-7104
Issued date
03/02/2022
Number
330
Genre
[Raisons de santé ; 330]
Language
english
Abstract
The ANQ (Swiss National Association for Quality Development in Hospitals and Clinics) has been conducting annual satisfaction surveys for inpatients in acute care settings since 2011. Within a few years, similar surveys were developed and implemented in other settings, for parents of hospitalized children in acute hospitals, adult inpatients in rehabilitation and in psychiatric clinics. The implementation of patient surveys is a mandatory component of the National Measurement Plan to promote and maintain the quality of care in Swiss hospitals. The ANQ surveys are very brief and actually carried out once every two years during one to three months. The findings are used for monitoring temporal changes, for benchmarking among providers and are published in a transparent way to inform the public. However, the usefulness of these results for quality improvement in hospitals is somewhat limited because the selected questions are of a general nature and not suitable to identify precisely potential areas for improvement, a near real-time analysis is not possible and the limited collection period reduces the sample size for small hospital sites. Therefore, hospitals and clinics who would like to monitor and improve patient care have to carry out their own surveys.
The purpose of this brief survey among Swiss hospitals and clinics was to make an inventory of existing satisfaction/care experiences surveys, to find out which instruments are used, which methods are applied, and how the findings of the surveys are used to improve inpatient care.
Keywords
Swiss hospitals, statisfaction practices, inpatient satisfaction evaluation
Create date
03/02/2022 15:51
Last modification date
04/02/2022 7:09
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