Accurate and Transparent Path Prediction Using Process Mining

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Serval ID
serval:BIB_943845D011CF
Type
A part of a book
Publication sub-type
Chapter: chapter ou part
Collection
Publications
Institution
Title
Accurate and Transparent Path Prediction Using Process Mining
Title of the book
Advances in Databases and Information Systems
Author(s)
Bernard Gaël, Andritsos Periklis
Publisher
Springer International Publishing
ISBN
9783030287290
9783030287306
ISSN
0302-9743
1611-3349
Publication state
Published
Issued date
2019
Pages
235-250
Language
english
Abstract
Anticipating the next events of an ongoing series of activities has many compelling applications in various industries. It can be used to improve customer satisfaction, to enhance operational efficiency, and to streamline health-care services, to name a few. In this work, we propose an algorithm that predicts the next events by leveraging business process models obtained using process mining techniques. Because we are using business process models to build the predictions, it allows business analysts to interpret and alter the predictions. We tested our approach with more than 30 synthetic datasets as well as 6 real datasets. The results have superior accuracy compared to using neural networks while being orders of magnitude faster.
Create date
01/10/2019 13:17
Last modification date
02/10/2019 7:08
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